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Troubleshoot download and upload issues

If your import or download isn't successful, check the following file issues to see if they are correct.
  • Incorrect file format
    : Make sure you've saved the file as a plain text file (.TXT) and is truly tab-delimited. Open the file in a plain text editor (like Notepad on Windows, TextEdit on a Mac) to verify tabs are used, not spaces or commas.
  • Missing or incorrect headers
    : Double-check that your 1st row matches the exact headers from a downloaded template.
  • Data type mismatches
    : If a column expects a number and you provide text, it will cause an error.
  • Invalid characters
    : Avoid special characters that aren't part of the expected data set unless they're specifically supported.
  • Large file size
    : Very large files might take longer to process or could hit system limits. Consider splitting very large uploads into smaller batches if you encounter timeouts.
Need further assistance?
 If you encounter persistent issues, contact support with details of the problem, including any error messages and a copy of the file you were attempting to upload/download.

This article applies to:

  • PRODUCT: Pagero TMS

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