Skip to main content
Data entry

Clear locks

When you access a file, it locks to prevent someone else from editing the file. When you close the file, the lock usually clears automatically. If the lock doesn’t clear, you’ll see an error message that a file, plan, letter, or Planner CS is already in use or is locked.
You may encounter the following error messages.
  • This plan can't be opened because the user is already using it
  • Planner CS timed out while waiting for a lock on SYSTEM.UDX or CLIENT.UDX
Don't clear locks before ensuring that someone else at your firm is not working in the same plan, or data may be lost.
Use the following procedures to clear locks in Planner CS or in Windows Explorer.

In Planner CS

  1. Close any open plans.
  2. Choose
    Help
    , then
    Clear Locks
     to open the
    Clear Locks
     window.
  3. Select one of the following options:
    • Clear locks set by a specific user: Enter the Windows user name of the user whose lock you want to clear.
    • Clear only template letter locks: Select this option to clear all template letter locks on all computers.
    • Clear all locks: Select this option to clear all user locks.
  4. Select the
    Clear Locks
     button.

In Windows Explorer

  1. Go to
    X:\WinCSI\$UTPSYS\UID
    , where X is the mapped drive or network location where Planner CS is installed.
  2. Each file in this folder is a user lock. Search for a file name that contains the name of the Windows user profile that is locked, and delete the file.
  3. Select Yes.
  4. Go to
    X:\WinCSI\$UTPSYS\$UTPCID
    , where X is the mapped drive or network location where Planner CS is installed.
  5. Each file in this folder is a plan lock. Search for a file name that contains the plan ID of the locked plan, and delete the file.
  6. Select
    Yes
    .

This article applies to:

  • Product: Planner CS