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This article applies to:

  • Product: Planner CS

Error: Planner CS timed out while waiting for a lock...

Planner CS timed out while waiting for a lock on SYSTEM.UDX or CLIENT.UDX
You may see this error message when opening Planner CS if Planner CS closed unexpectedly and the connection to the plan lock was lost.

Solution 1

  1. Close any open plans, and ensure that Planner CS is closed on all other computers on the network.
  2. Go to
    Help
    Clear Locks
     and select
    Clear all locks
    .
  3. Select
    Clear Locks
    .
If you still receive the error, clear the lock manually.
  1. Go to X:\WinCSI\$UTPSYS\$UTPCID on your network, where X is the mapped drive or network location where Planner CS is installed.
  2. Search for a file name that contains the plan ID of the locked plan, and delete the file.
  3. Select
    Yes
    .

Solution 2

If you continue to receive the error after clearing locks, you may not have full permissions in the $UTPSYS folder. Your IT professional should refer to permissions guidelines for the CS Professional Suite for more information.