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This article applies to:

  • Product: Planner CS

Reinstall Planner CS

If you're troubleshooting and need to reinstall Planner CS, do the following:
  1. Close Planner CS and any open applications, including background virus protection applications, on all workstations.
  2. Verify that you're signed in to your computer or server as an administrator. Consult your firm's IT professional for assistance.
  3. Go to
    X:\WinCSI
    , where X is the mapped drive or network location where Planner CS is installed.
  4. Rename both the
    $UTPSYS
     and
    UTP
     folders. If you get a message that the folder is in use, verify that Planner CS is closed on all workstations. If you continue to get the message, restart the server to close all open files.
  5. Access the list of products to download at cs.thomsonreuters.com/support/downloads, and select the Planner CS link.
  6. Select
    Proceed to Download
    .
  7. Select
    Download now
    .
  8. Go to the
    EXE file
     that you downloaded from our website. If you saved the file to the browser’s default location, the file will be in your
    Downloads
     folder.
  9. Right-click the
    EXE
     and select
    Run as Administrator
     to start the installation wizard.
  10. Follow the installation prompts to complete the installation. Make sure to install the Platform and Federal products, as well as any additional products you need.
  11. After the installation is complete, download and apply updates.