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This article applies to:

  • Product: Practice CS
  • Subject: Account grouping

Reset a CS payment account password

important
Beginning November 11, 2026, Kotapay and CS Payment are no longer available in Practice CS. Stripe is required for all payment processing. For details, refer to Transition to Stripe.
Do the following to reset the password for a CS Payment account:
  1. In the CS Payment sign-in screen, enter your Login ID and an invalid password, then select
    Login
    .
  2. In the Invalid username or password window, select
    Retrieve password
    .
  3. Enter your sign-in ID and email address.
  4. Enter your email address and select
    Email Password
    .
  5. You'll get an email with a new password. Go to
    Password
     and enter your new password then select
    Login
    .
    note
    You can copy the password from the email and paste it into the
    Password
     field.
  6. When prompted, enter a new password and select
    OK
    .
  7. When returned to the sign-in screen, enter your new password and select
    Login
    .

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