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This article applies to:

  • Product: Practice CS
  • Subject: Accounts Receivable

Unapply a receipt or adjustment

To edit or delete an invoice or unpost a service charge, there can be no receipts or adjustments applied. If you attempt to modify an invoice or unpost a service charge with receipts or adjustments applied to it, you'll get one of the following messages:
  • Cannot unpost Service Charges that have applied Receipts and/or other Service Charges.
  • The following invoice(s) could not be modified: The invoice has receipts and/or adjustments applied
  1. Select
    Actions
    , then
    Receipt & Adjustment Entry
    .
  2. Select the
    Overview
     tab.
  3. Filter to find the client.
  4. Find the receipt or adjustment applied to this invoice or service charge.
    tip
    There may be more than one. You can select the plus sign next to the receipt to view the invoices and service charges each receipt/adjustment was applied to.
  5. If the receipt is grayed out:
    1. If your firm uses approval and posting, go to the
      Review
       tab.
    2. Find the receipt/adjustment.
    3. Mark the checkbox next to it.
    4. Right-click and select
      Unapprove Selected
      .
      note
      This will unapprove and unpost the receipt/adjustment so you can edit it.
    5. Return to the
      Receipt or Adjustment
       tab where you started.
  6. For each receipt or adjustment applied to the invoice or service charge in question, select
    Browse
    .
  7. Change the
    Applied Amount
     to
    0.00
    .
  8. Select
    OK
    .
  9. Repeat for each receipt or adjustment applied to the particular invoice or service charge in question.
  10. Once all receipts and adjustments have been unapplied, you can edit or delete the invoice or unpost or override the service charge.
  11. Re-apply the receipt or credit to the invoice/service charge by repeating steps 1 to 9. In step 7, enter the amount of the receipt you want to apply.
    note
    If you can't find the receipts or adjustments, use the Receipt and Credit Applications report to view a list of receipts and credits along with the invoices and service charges they are applied to.
    You'll need to import this report from the Practice CS Library. Go to the Practice CS Home Dashboard, select
    Custom Formats
    ,  and import the
    Receipt and Credit Applications
     report under Collections.
    Before you can print the report:
    1. Select
      File
      , then
      Print Reports
      .
    2. Select the
      Receipt and Credit Applications
       report
    3. Select the
      Layout
       tab.
    4. Verify the
      Applied to
       is set to
      Credit items
      .

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