Blank pages print after custom invoices, statements, or reports

Scenario

Cause

Select
Setup
, then
Custom Formats
.
Double-click the custom format to open it in the layout editor.
Select the preview button in the toolbar.
If a red line shows on the right side of the preview, the width of the document is greater than the width of the page.

Solutions

Solution 1: Adjust the width of the document

Select
Setup
,
Custom Formats
and double-click the format to go to the layout editor.
Select
File
, then
Page Setup
.
Make a note of the left and right margin. The standard margins are 0.50.
Select
OK
.
Use the ruler across the top of the page to determine the width of the document. The width should be less than 7.5 inches for portrait orientation or less than 11 inches for landscape orientation.
To adjust the width, move your mouse over the right edge of the layout. The cursor should change to a double-headed arrow.
Once the mouse is a double-headed arrow, select the edge of the document and hold the mouse down to drag the edge to the left until the width is less than 7.5 inches for portrait or 11 inches for landscape.
note
If you go too far to the left, you can select and drag the edge back to the right.
Preview document to verify the red line is no longer visible. If the red line is still visible, repeat these steps and make the width smaller.

Solution 2: Adjust the margins of the page

Select
Setup
,
Custom Formats
and double-click the format to go to the layout editor.
Use the ruler across the top of the page to determine the width of the document. Make a note of that number.
Select
File
, then
Page Setup
.
Adjust the left and right margins so the total of [left margin] + [right margin] + [the width of the layout from Step 2] doesn’t exceed 7.5 inches for a portrait orientation, or 11 inches for a landscape orientation.
Select
OK
.
Preview the document to verify the red line is no longer visible. If the red line is still visible, repeat these steps and make the left and right margins smaller.