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Error: The time on the database server and the time on your computer are different...

When you open Practice CS you may receive the following warning message:
The time on the database server and the time on your computer are different by [x] minutes and [x] seconds. Several features of Practice CS depend on accurate times. Please adjust the time on your computer or ask your Practice CS administrator to correct the time on database server "[database server name]".
You'll receive this warning message if the time on your workstation and the time on the database server are 3 or more minutes apart.

Solution 1: Change the time on the server

To change the time on the server, consult your Practice CS administrator or IT professional.

Solution 2: Change the time on your workstation

  1. Make a note of the time that shows on the server. You'll need to change the time on your workstation to be within 3 minutes of the server time.
  2. On your workstation, right-click the time in the Windows task bar and select
    Adjust date and time
    .
  3. Change the time. Again, make sure the new time is within 3 minutes of the server time.

Solution 3: Increase the time difference allowed

You can also increase the time difference allowed before the warning is displayed:
  1. Find the
    NetworkInstallation.ini
    file in
    X:\WinCSI\Practice CS
    (where X is the drive letter on which your Practice CS Shared files are installed).
  2. Right-click on the file and choose
    Open With
    , then
    Notepad
    .
  3. Add a new line in the
    [AppSettings]
    section.
  4. In the new line enter
    MaximumClientServerClockDifferenceMinutes=n
    (where n is the number of minutes difference between the time on the workstation and the time on the data server at which point Practice CS will display the warning).
Internal Content
If a VO/SaaS firm calls with this error, see the Web Services CF on duty. Do not transfer to Web Services.

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