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Errors

Empty lookup list when printing to GoFileRoom

Scenario

The GoFileRoom Lookup list may not display properly when you try to print from Microsoft Office or Practice CS to GoFileRoom.
After selecting
Add to GoFileRoom
 in Word, Excel, or
Output to GoFileRoom
 in Practice CS, add the index information. When indexing the document, the GoFileRoom Lookup list comes up empty, and you can't find your clients.

Cause

This can occur because the GoFileRoom Add-in within Microsoft Office and Practice CS relies on a local registry setting that emulates Internet Explorer to access the add-in window used to sign in and select indexes.

Solution

To resolve this, you'll need to change the registry keys according to where the issue occurs.
Thomson Reuters recommends that you have a qualified technician make the registry changes, as problems with the registry can cause serious problems with the operating system. We also recommend that you back up the registry before making any changes to it.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"EXCEL.exe" = dword:00002af9
"WINWORD.exe" = dword:00002af9
"CreativeSolutions.Practice.exe" = dword:00002af9
If this doesn't resolve the issue, also change it in
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
.

This article applies to:

  • Product: Practice CS