Error: Database was opened by a newer version of Practice CS and cannot be opened with this installation
Scenario
You may get the following error message when signing into Practice CS.
Error message
Firm 201120Sample was opened by a newer version of Practice CS and cannot be opened with this installation.
Cause
You'll receive this message when you choose a firm database on the sign-in screen that has been created or subsequently opened with a newer version of Practice CS than you are currently running. This might happen if you have reinstalled a prior version of Practice CS over the current version.
Solution
- Download Practice CS from the Thomson Reuters website.
- Sign into the website then go to theSupportlink, thenMy Product Downloads.
- Find Practice CS and select it to begin the download process. Once downloaded you can install this version, which will be the newest major version available.noteYou need to do this installation on the server or workstation on which your database resides.
- After installing, open Practice CS on the server or any workstation, go toFile, thenCS Connect.
- SelectRetrieve available updatesand thenCall Now.
- Follow the prompts to install any updates that may have been issued after the major update was published.
