Error: License expired for Project, Staff, or Client Management module

Scenario

Cause

Solution

Make sure the product is labeled
No Longer Using (NLU)
with the Customer Support team. Contact Customer Support (call
800-968-0600
,
Option 2
, or use
Chat
) to let us know you no longer use the product.
note
Without this label, the expired license will automatically get added back ever year or anytime functionality is added. If you don't contact us, you'll need to repeat the following steps every year after the license renews.
Go to
X:\WinCSI\Licenses
(where X is the drive letter where your Practice CS Shared files are installed).
In the Licenses folder, find the license file for the module you discontinued:
PRPMNAME.DAT for Project Management
PRCMNAME.DAT for Client Management
PRSMNAME.DAT for Staff management
Right-click that file and select
Delete
.
important
Make sure you have the correct file. Many of the license files in the Licenses folder look similar and it is easy to select the wrong file, which will affect the functioning of other areas of Practice CS or other CS Professional Suite applications.
Go to
X:\WinCSI\Tools\PracticeCSLic\LICENSES
(where X is the drive letter where your Practice CS Shared files are installed).
In the 
Licenses
 folder, find the license file for the module you discontinued:
PRPMNAME.DAT for Project Management
PRCMNAME.DAT for Client Management
PRSMNAME.DAT for Staff management
Right-click that file and select
Delete
.