Error: Firm database is not available to open
You may need to reinstall your license if your firm name isn't listed in the
Open Firm
field of the Practice CS
sign in page. This usually happens after you upgrade or reinstall the application.Your database is associated with your active firm ID. You can only open the databases associated with the active Firm ID.
Reinstall your license
- Open theSampledatabase.
- SelectHelp, thenAbout Practice CS.
- SelectDownload Licenses.
- Enter your Firm ID in theFirm IDfield.tipYour Firm ID can be found on the mailing label of any communication from Thomson Reuters Tax & Accounting.
- Enter your License PIN in theZIP Code (or PIN)field.noteYour license PIN can't be your ZIP code.
- SelectNextand follow the remaining prompts to download and install your license.
Select
File
then Open Firm
. Your firm name should now be listed in the Open Firm
field. Select your firm name to open your database.If your firm still doesn't show up or you need assistance installing your license, contact support.
Internal use only
When a firm contacts support regarding downloading their license, you might want to verify what firm ID is currently active prior to downloading or applying a new license. If the firm ID in Practice CS is not the IF that the user will be downloading/applying, have the firm create a backup of their data beforehand
