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Errors

Practice CS license time out

Firms who use Virtual Office (VO) and install local or network versions of Practice CS may get a time out error when you download licenses through CS Connect.
If you receive this error, contact Practice CS Support to install your license manually.
Internal use only
This happens because CS Connect is attempting to download DT Practice and Digita Practice licenses. This shouldn't be treated as an issue that will be resolved. Explain that this is the necessary process for VO firms installing Practice locally. Other CS applications aren't affected, so they should be able to download and install those licenses locally with no errors.
This doesn't affect Virtual Office installations of Practice CS. If a user logs in to Virtual Office and opens a program through their portal, they will never be asked to download or install their licenses.
How to send licenses to a firm:
  1. Open EMS and enter the Firm ID in the search field.
  2. Select
    Applications
    ,
    Licenses
    , and then
    Email License Disk
    .
  3. Select
    Practice CS Family
     from the
    Type
     dropdown.
  4. Select
    Begin Licensing Process
    .
  5. Select
    Create Email License
    .
  6. Enter the firm licensee's email address in the
    To:
     field. The license disk can only be sent to the firm licensee.
  7. Select
    Send
    .
  8. Once the licensee receives the license disk, you can then install the licenses.
    Extract to PracticeCSLic instead of UTYYLic.
If the user doesn't receive the license disk email, their spam filter could be blocking it because of the attachment. You can use EMS to generate the license files and send those to the user through Secure Data Exchange.
  1. Create a folder on your local machine to save the license files to.
  2. In EMS, select
    Applications
    , then
    Licenses
    , followed by
    Daily Licensing
    .
  3. Under
    License Location
    , choose
    Select Location
    .
  4. Verify that the correct Firm ID is in the Firm ID field.
  5. lear
    Print Labels
    .
  6. Choose
    Practice CS Family
     in the
    Type
     drop-down.
  7. Select
    Browse
     and select the folder you created in Step 1.
  8. Zip the folder by right-clicking it and selecting Send to Compressed (zipped) folder.
  9. Use the MKT for Secure Data Exchange to upload the zipped folder to the firm licensee.
  10. Once the user downloads the folder, they will need to copy the license files from the zipped folder to WinCSI\LICENSES.
Finally, verify the licenses have been installed by opening Practice CS and selecting
Help
 then
About Practice CS
.

This article applies to:

  • PRODUCT: Practice CS