RSS news feeds display incorrectly in Practice CS

Fix RSS news feed portlets that display as an XML document or show incorrect content after an internet connection loss or when using an online proxy setup in Practice CS.
RSS news feed portlets may display as an XML document if the workstation loses its internet connection. The incorrect display may continue even after the connection is restored. RSS news feeds also display incorrectly if the workstation uses an online proxy setup.
To fix RSS news feed display issues, complete the following steps:
  1. Verify that your Internet connection is restored.
  2. Use Windows Update to check for and apply any Microsoft Windows service packs or updates.
  3. Right-click within the RSS News Feed portlet and select
    Refresh
    .
  4. Create a new RSS News Feed portlet.
    1. Go to
      Setup
      Custom Portlets
      and select
      Add
      .
    2. Enter a description for the new portlet, for example, CNN News.
    3. Set the
      Type
      to
      RSS News Feed
      .
    4. Enter the website address for the news feed, for example, CNN.com.
    5. Select the green
      Go
      arrow for the address field.
    6. When the site appears, select the orange RSS feed icon's down arrow and choose the news feed you want to display.
    7. Select
      Enter
      to save the new portlet.
  5. Go to
    View
    Home Dashboard
    .
  6. Right-click within the Dashboard and select
    Select Portlets
    .
  7. Mark the checkbox for the RSS news feed portlet you created.
  8. Right-click within the RSS news feed portlet and select
    Delete News Items History
    .
  9. Close Practice CS and reopen the application.
  10. If the RSS news feed portlets still don't display correctly, close Practice CS and reinstall the desktop setup:
    1. Go to
      X:\WinCSI\Practice CS\Desktop
      .
    2. Double-click
      Setup.exe
      and follow the prompts to reinstall Practice CS.
  11. Open Practice CS to verify that all RSS news feeds display properly.

On-line proxy settings

If your workstation uses online proxy settings, RSS news feeds won’t display correctly.
To work around this issue, turn off the online proxy settings on the workstation, then close and reopen Practice CS.