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  • Product: Practice CS

Troubleshoot a missing or blank solution icon

You link Practice CS projects or tasks to other applications by adding solutions. When you add a solution, Practice CS displays an icon in the Solution column on project screens (such as
Actions
Manage Projects
). If there's missing or blank solution icon, follow these troubleshooting steps:
Internal use only
If the following steps don't resolve the issue, you can direct the firm's IT professional to edit the following registry key on the machine having the problem. As with all registry changes, this should be done by an IT professional and the registry should be backed up before making a change.
Close Practice CS and the solution program.
Find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppPaths in the Registry Editor.
Find the EXE for the solution program (for example, UltraTax 2015 would be utw15.exe).
Change the Path value data from UNC to mapped drive or vice versa.
If the firm encounters any problems running the desktop setup, transfer to the appropriate queue. If a firm needs assistance reinstalling a program you don't support, transfer to the appropriate queue.
  1. Make sure you've entered a solution
  2. In Practice CS, go to
    Actions
    Manage Projects
    .
  3. Right-select the project and select
    Edit Selected Projects
    .
    • To add a solution to the project, stay on the
      Main
       tab. Use the
      Select solution
       dropdown to select the solution.
    • To add a solution to a task, go to the
      Tasks
       tab, select the task, then select
      Edit
      . Use the
      Select solution
       dropdown to choose the solution, then select
      OK
      .
  4. Select
    Enter
     to save your changes.
  5. Make sure you're using the latest version of Practice CS
  6. In Practice CS, go to
    Help
    About Practice CS
     to view your installed version.
  7. Compare your version to the latest release and follow the update instructions.
  8. Run the desktop setup for CS applications
  9. Close Practice CS on your workstation.
  10. Go to
    X:\WinCSI\[program]\DESKTOP
    , where
    X
     is your mapped network drive or server and
    [program]
     is the folder for your CS program:
    • Accounting CS:
      Accounting CS
    • Financial Analysis CS:
      Financial Analysis CS
    • Fixed Assets CS:
      DSW
    • UltraTax CS:
      UTYY
       (where YY is the year, for example, UT24 for UltraTax 2024)
  11. Right-select
    Setup
     or
    Setup.exe
     and select
    Run as administrator
    .
  12. Follow the prompts to complete the desktop set up.
    note
    If you need help, contact support for your CS program.
  13. Install or reinstall non-CS applications
  14. If you linked to a non-CS application, work with your IT professional or the program’s support team to install or reinstall the application.
  15. Reinstall the solution application if needed
  16. If there's a blank or missing solution icon, reinstall the application you selected as the solution.
    • For CS applications, search Help and Support for installation instructions or contact CS Support.
    • For non-CS applications, consult your IT professional or the program’s support team.
    note
    You can't link to locally installed programs when using Practice CS in Virtual Office CS or Software as a Service (SaaS) or vice versa. If you use Practice CS in Virtual Office/SaaS, the solution icon won’t appear unless you own that product within the Virtual Office/SaaS environment.

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