ProLaw support

We're committed to delivering accessible and responsive support and customer care to our 3E customers. From FAQs to advanced product performance, logging into the Customer Portal is your first step.
If you know your Customer ID, go directly to the Portal and sign in for help. If you don't have a Customer ID or have trouble signing in, email Elite Portal Assistance.

Account support

For billing, invoice, or financial questions on your products, call 1-800-328-9352.

Technical support

For immediate assistance regarding urgent systems down incidents, contact the Dispatch Team at +1 888-877-6529, Monday - Friday from 7 AM to 6 PM (Mountain time).

Mobile support

To use the Elite Mobile Application for iPad, your organization must be a user of either 3E Mobile Workspace, 3E Business Development, ProLaw XII - Release 3*, or Envision – Release 11.
Before the mobile application can be used, it requires the installation and configuration of the Mobile Gateway onto a server within your organization’s infrastructure. If your organization hasn't had the Mobile Gateway configured, please contact your Account Manager.
The use of the application also requires a login ID, password, and mobile gateway server URL. Please contact your IT staff for assistance with the initial setup of your device.
Mobile application support is available for up to 5 named customer contacts provided by your organization at the time the Mobile Gateway installation agreement was signed. End-users of this app should contact their organization’s mobile support named contacts or IT staff for assistance.
Elite mobile email support:
+44 (0) 131 555 9701