Taxpayer information
Find answers to common taxpayer questions about signing, notifications, access codes, browser support, security, and managing return delivery and payment reminders.
Taxpayer question | Answer |
|---|---|
Is it safe to enter a Social Security Number (SSN)? | Yes, look for HTTPS:// at the beginning of the site URL and a locked padlock symbol in your browser's URL bar to verify you are on a secure site. |
Can a taxpayer and spouse use the same email address? | Yes, the taxpayer and spouse can use the same email address for their returns. They’ll each receive their own access link to that address. |
After signing, will I receive confirmation that the return was successfully submitted? | Yes, you will receive an email stating it was successful. |
Will I receive a notification when the return is ready to sign? | Yes, email notifications regarding your return will be sent from noreply@safesendreturns.com. |
Can I set up reminders for the quarterly estimated payment? | Yes, you can do this from the Pay screen. |
If a Partner/Shareholder declines to eSign the K-1 how will I know? | The K-1 Distribution Page will show Declined Consent . If they happen to decline by accident, select Resend so they can access and download. |
I’d rather print and sign the e-file authorization forms - Can I do that? | Yes, select Manually Sign in the Sign section of your return. |
What if I don't receive an email with the access code? | Use the Access Codes Explained article for troubleshooting steps. |
When spouses are filing jointly, how can both sign the e-file authorization forms? | The firm will send the return to 1 spouse first, who will complete the signing. At this point, the 2nd spouse will receive the return for signing. |
Will I have the option to download and print the return so I can retain the records? | Yes, you can do so during the Review step of the process and after signing is completed. |
What browsers are currently supported? | Google Chrome (preferred), Firefox, Edge, and Safari are all compatible with SafeSend. |