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Taxpayer can't locate an email from SafeSend
Taxpayer steps
- Check your junk or spam folder; the email may have been routed there.
- Add noreply@safesendreturns.com as a trusted sender or contact to prevent the emails from being blocked or marked as spam.
- Use the search feature in your email to look for an email from noreply@safesendreturns.com; be sure to search all folders.
- If you use a firewall or other security program, make sure the email is is being not being quarantined by that program.
Firm steps
- Request that the taxpayer completes the previous steps.
- Check the Client Tracking to refer to if the email was bounced.
- If so, useSend ReminderorResend Access Linkto send a new email to the taxpayer.
- If it is an access code email, the taxpayer will need to selectSend Codeagain.
- If this doesn’t resolve the issue, call, chat, or email our support desk at support@safesend.com.
- If you provide the taxpayer's email address, we can check the email history for the last 7 days to determine if the email was dropped, blocked, marked as spam, or successfully delivered.
This article applies to:
- Product: safesend
- Audiences: Client