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Troubleshoot

Taxpayer unable to sign entity return

The signer may report they are unable to select
Continue
 to finish signing their return, or a
Required
 checkbox is pointing to a filled field. This indicates a required field hasn’t been completed. We recommend the taxpayer use the
Start
 and
Next
 arrows to be directed to each required field.
The fillable title checkbox can be confusing for some signers. If the title was already printed on the return before upload, it appears as though the field is already filled. In this case, the signer would need to enter text into the box to complete the signing. This will stack the typed text on top of the already existing text.
Alternatively, a firm user can recall and reprocess the return and remove the title box.
  1. Go to the
    e-file
     section during processing.
  2. Locate the
    Name and Title
    .
  3. Select the black and white
    X
     to delete the box.
  4. Go to the
    Delivery
     tab.
  5. Select
    Finish
     to re-deliver the return.

This article applies to:

  • Product: safesend
  • Audiences: Client