Fix a duplicate voucher conflict
When SafeSend recognizes a form as both a payment voucher and an estimated voucher, a duplicate voucher conflict occurs. Resolve the conflict to deliver the extension.
Because taxing authority standards vary by state, SafeSend may recognize a form as both a payment voucher and an estimated voucher. In these instances, 2 voucher entries are created in the Filing Form tab. This results in a duplicate voucher conflict.
When you process the extension, SafeSend warns you about any duplicate vouchers, shows their names, and tells you how to fix the issue. The warning shows up again if you try to deliver the extension without fixing the conflict.
SafeSend won't deliver extensions with duplicate vouchers.
The following actions happen when duplicate vouchers are present:
- SafeSend displays a warning when you process the extension and when you selectFinish. You can't deliver the extension until you resolve the conflict.
- Duplicate voucher entries display in the Filing Form tab.
- A red trash can displays for each duplicate voucher in the Filing Form tab.
- You can't edit and move the duplicate vouchers.
note
While there are 2 voucher entries in the Filing Form tab, only 1 form displays in the extension's Group tab.
Remove a duplicate voucher:
- Go to theFiling Formtab in the extension.
- Search theExtensionssection to find the duplicate voucher entries.
- Select a duplicate voucher entry to preview it and determine whether it is a payment or an estimated payment.
- Select the trash can icon for the incorrect voucher entry to remove the conflict.
- Continue processing the extension.
