Unable to Add Outlook Add-in
Learn why Outlook add-ins may be unavailable and which Outlook versions support the SafeSend Exchange add-in.
Use this information to understand common reasons why the Outlook Add-in can't be added or managed in Outlook.
To get the Outlook Add-in, refer to Download and Install the Outlook Add-in.
If you can't manage or add add-ins, review the following information. If the issue continues or the situation doesn’t apply, contact Microsoft Outlook for more details about your account and environment.
Why add-ins can't be managed
A Microsoft Exchange account is required to get add-ins. If you use a Gmail or another non-Exchange account type in Outlook, the
Get Add-ins
button is grayed out.Some terminal server versions of Outlook don’t support add-ins. If the
Get Add-ins
button doesn’t appear in Outlook, you may be using one of these versions.Why My Portal Inbox is blank
Some versions of Outlook are not compatible with the Exchange add-in. To resolve the issue, update Outlook to a supported version or use the online portal.
Outlook 2013 is not compatible with the add-in. Outlook 2016 and Outlook 2019 may or may not be compatible, depending on the license type.
- Volume-licensed Outlook 2016 and Outlook 2019 versions are not compatible with Exchange. These versions use Internet Explorer for Office on the web, and the Exchange add-in is web-based.
- Retail Outlook 2016 and Outlook 2019 versions use Edge instead of Internet Explorer and can run the add-in.
For more information about browser usage by Office add-in version and how to identify your Outlook version, refer to Browsers used by Office Add-ins.
Related Content
-
Access Exchange in New Outlook
Format:
Article
