Skip to main content
Secure File Transfer

Unlock Sent Messages

Learn how to unlock sent messages, requests, or portal items after client authentication failures in Exchange or Outlook.
If a client has failed their authentication multiple times, they get a message that the link has been locked.
You can locate the message in the
Unlock
 section. You can then select on any mail there to unlock it. That means the recipient of that mail has access to their link again and they can retry their authentication method.
Unlock Online
  1. Select
    Unlock
    .
  2. Select
    Messages
    , or
  3. Select
    Requests
    , or
  4. Select
    Client Portal
    .
  5. Locate the locked client and select
    Unlock
    .
Unlock From Outlook
  1. Open the
    SafeSend Exchange
     plugin in Outlook®.
    note
    The
    Inbox
     displays by default.
  2. Select
    More
    .
  3. Select
    Unlock
    .
  4. Select
    Messages
    , or
  5. Select
    Requests
    .
  6. Hover over the item to be unlocked.
  7. Select
    Unlock
    .

This article applies to:

  • Product: safesend
  • Audiences: Staff