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This article applies to:

  • Product: safesend
  • Subject: Setup
  • Audiences: Staff

User group definitions

Review default SafeSend user groups and their permissions, or create custom groups in User Management.
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Standard user groups are included in SafeSend by default. You can create custom user groups with specific permissions in the
User Management
 section.
Staff
  • Can upload, process, and deliver returns if firm settings allow.
    note
    Go to
    Settings
    General
    Delivery Options
     to let the staff user group deliver tax returns.
  • Can access returns they have permission to view post-delivery.
  • Has access to Signatures, Exchange, Extensions, Organizers, and Gather.
System Admin
  • Can upload, process, and deliver returns.
  • Can access all returns post-delivery except those assigned to Office Locations they don’t have access to.
  • Has access to Account Management and Settings.
  • Has access to Signatures, Exchange, Extensions, Organizers, and Gather.
  • Can use a username/password even if
    Single Sign On
     is enabled.
Exchange
  • Can access Exchange.
  • Can access documents they have permission to view.
Partner
  • Can upload, process, and deliver returns.
  • Can access returns they have permission to view post-delivery.
  • Will appear in the ERO/Signer dropdown when uploading returns.
  • Can upload an ERO signature stamp and let other users use it.
  • Has access to Signatures, Exchange, Extensions, Organizers, and Gather.
Signatures
  • Can access Signatures.
  • Can be added as a sender when delivering documents in Signatures.
  • Can access documents they have permission to view.
ERO - Only
  • Can't access the Suite.
  • Can be assigned as ERO for a return, extension, or organizer.
  • Can have a signature stamp associated with their profile.
  • Can be a contact person for a return, extension, or organizer.
  • No other groups can be applied alongside this one.
Letter Builder - Admin
  • Provides low to high-level permissions for Signatures.
  • Can access Delivered & Archived reporting for Signatures.
  • Can send a new template for a signature.
Letter Builder - Compliance
  • Can access
    Settings
     and the
    Recycle Bin
     for
    Letter Builder
    .
  • Can create new templates for Letter Builder.
  • Can't send templates for signature.
TTC - Manager
  • Can access the TicTie Calculate
    Online Account
     dashboard.
  • Can use the TicTie Calculate Adobe plugin.
TTC - User
  • Can't access the TicTie Calculate
    Online Account
     dashboard.
  • Can use the TicTie Calculate Adobe plugin.
Gather
  • Can upload, process, and deliver Gather requests.
  • Can access Gather requests post-delivery that they have permission to view.
  • Has access to all actions for In-Process and Delivered Gather requests.
  • No access to Gather settings unless they are also a System Admin.

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