Skip to main content
Delivered archived returns
Search
Search SafeSend Support Help and Support.

This article applies to:

  • Product: safesend
  • Audiences: Staff

Bulk action icons

Show all hidden content.
The following outlines the purpose of the
Bulk Action Icons
 in the
Delivered Returns
 report, and how to use them. This reporting section shows all returns that are delivered to the client but not archived.
note
One or more returns can be edited at the same time using the
Bulk Action Icons
. You can include more items per page by selecting the filter at the bottom.
Set access
You can restrict access on any return to the people of your choice. Administrators can select a default for this feature by going to
Settings
, then
Security
.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Set Access
    .
  3. Drag and drop
    Available Users
     to the
    Users with Access Rights
     section.
  4. Drag and drop
    Available User Groups
     to the
    User Groups with Access Rights
     section.
  5. Select
    Save
    .
Change status
You can change the status of a return by selecting
Change Status
. Change returns in any status except
Signed, Uploaded
 and
Signed, and E-Signed.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Change Status
    .
  3. Select the dropdown to change the status:
    • Awaiting E-Sign
       to
      Manually Signed
      .
    • Manually Signed
       to
      Awaiting E-Sign
       or
      Awaiting Upload
      .
    • Awaiting Upload
       to
      Manually Signed
      .
    • Partially Signed
      to
      Signed And E-Signed
      .
  4. Select
    Save
     to update the Status.
Custom column
This option is dedicated to the
Custom Column
 that can be created in the General Return settings.
  1. Mark the checkbox to the left of the taxpayer's name.
  2. Select
    Change <Column Name>
    . In this example, the column name is
    Location
    .
  3. Select an option from the dropdown.
  4. Select
    Save
     to update the column.
Send a reminder
You can send reminders immediately or adjust the automated signing and voucher reminders for returns as needed. You can also adjust this setting in the
Action
 menu for a specific return.
Send Reminder Now
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Send Reminder
    .
  3. Select the
    Send Reminder Now
     tab.
  4. Mark the
    Send Signing Reminder
     checkbox.
  5. Select
    Send
     to deliver the reminder immediately.
Schedule Automated Reminder
note
Select
Send Reminder
Schedule Automated Reminder
 to review your firm's default settings. Select
Action
 to view the current settings for a specific return.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Send Reminder
    .
  3. Select the
    Schedule Automated Reminder
     tab.
  4. Turn
    Voucher or Signing
     reminders on or off.
  5. Select a voucher reminder from the
    Send Voucher Reminder before
     dropdown.
  6. Select a signing reminder from the
    Send Signing Reminder before
     dropdown.
    note
    Automated reminders to sign won’t be delivered after the filing deadline.
  7. Select
    Save
     to apply your changes.
Archive
You can move completed returns to help keep your
Delivered Returns
 report more organized (recommended). Clients can still access archived returns and still receive signing/voucher reminders for archived returns.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Archive
    .
  3. Select
    Yes
     to move the return to the
    Archive Returns
     section.
You can restore a document from the
Archive Returns
 section.
  1. Go to the
    Archived Returns
     section.
  2. Mark the checkbox next to the taxpayer's name.
  3. Select
    Restore
    .
  4. Select
    Yes
     to move the return to the
    Delivered Returns
     section.
Download e-file forms
You can download completed e-file forms as a ZIP file. Depending on your
My Settings
 selections, the documents will either be downloaded to your PC or to the
My Downloads
 folder in SafeSend Returns.
note
You can only download returns with a status of
E-signed
 or
Uploaded
.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Download e-file Forms
    .
note
Select the
Downloaded
 status in the
Downloaded
 column in the
Delivered Returns
 report for more information.
Delete & restore
When a return is deleted, it is placed into the
Recycle Bin
, where it can either be restored or permanently deleted. Permanent deletion is not recommended.
Delete
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Delete
    .
  3. Select
    Confirm
    .
Restore
  1. Go to the
    Recycle Bin
     following
    Tax Returns
    .
  2. Mark the checkbox next to the taxpayer's name.
  3. Select
    Restore
    .
  4. Select
    Confirm
    .
The return moves to the
Delivered Returns
 section.
Change office location
You can edit the assigned office location for multiple returns at once.
note
  • You can only view returns assigned to
    Office Locations
     you have permission to use.
  • If the location changes to a location you can't access, you can't view those returns.
  • Update the
    Contact Person
     for the returns so they match the new office location.
  • Updating the office location here also updates the
    Client Management
     record.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Change Office Location
    .
  3. Select an
    Office Location
     to assign to the returns.
  4. Select a
    Contact Person
     for the returns.
  5. Select
    Confirm
    .
Send to GoFileRoom
The GoFileRoom integration maps eSigned SafeSend Returns to drawers and indexes. Send files directly to GoFileRoom from the Delivered Returns report.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Send to GoFileRoom
    .
Release e-file
The GoSystem® e-file integration lets you e-file tax returns from SafeSend Returns. This streamlines the e-file process.
  1. Mark the checkbox next to the taxpayer's name.
  2. Select
    Release E-File
    .

error-icon

error-close