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This article applies to:

  • Product: safesend
  • Audiences: Staff

My downloads

Download files to your PC, or send them to a
My Downloads
 folder in
Returns
.
My Downloads
 downloads items in the background, so you don't have to wait for them to finish before getting back to work.
note
Large downloads will automatically go to your
My Downloads
 regardless of your
My Settings
 selection.
Enable My Downloads
  1. Go to
    User Profile
    .
  2. Select
    My Settings
    .
  3. In the
    Download Option
     dropdown select:
    • Download Now
      to download to your PC every time.
    • Download to "My Downloads"
       to send every download to the
      My Downloads
       folder in
      Returns
      .
    • Prompt me Every Time
       for each download if you want to download
      Now
       or
      Later (My Downloads)
      .
  4. Select
    Save
    .
Access My Downloads
You can view your current and previous downloads in
My Downloads
. Each bulk download event is a line item.
  1. Go to your
    User Profile
    .
  2. Select
    My Downloads
    .
  1. The
    Status
     section displays all e-file forms selected.
    note
    Hover over the information symbol to view the number of files in the ZIP file.
  2. Status and Download
     shows a loading wheel while processing, then becomes a download button when ready.
  3. Select the delete button to delete the bulk download from your list.
  4. Select
    Download All
     to download all files at once.
  5. Select
    Clear All
     to remove all downloads from the list. Downloads are automatically cleared after 30 days.

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