Submit returns and extensions
Search
Search SafeSend Support Help and Support.

Submit returns and extensions

Upload client tax returns and extensions for processing, and understand the initial processing steps that follow.

Upload

  1. Select
    Upload
    .
  2. Select the tax application.
  3. Drag the client copy to the upload area or select
    Choose File
    .
    note
    CCH only: Select up to 30 individual returns to upload at once.
  4. The
    Upload Progress
    bar turns green when the upload is complete.
  5. Verify or edit the
    Client ID
    .
  6. Enter a
    Group Name
    for the return to assign it to a new or existing group (optional).
  7. Select
    Office Location
    .
  8. Select
    Set Access
    to edit access permissions as needed.
    note
    This will initially show
    Restricted
    or
    Everyone
    based on the security settings.
  9. Mark the
    No K1 Package
    checkbox to upload a 1065, 1120S, or 1041 return without K-1s.
  10. Select
    Submit
    .

Initial processing

  • If turned on in the user's My Settings menu, a notification is delivered to the uploader letting them know if the upload was successful or not.
  • The
    Send Tax Returns
    section displays once you select
    Submit
    .
    • If the
      Status
      column shows
      UPLOADED
      , the assembly process isn't yet complete.
    • The
      Status
      changes to
      READY
      after assembly is completed.
  • Make sure the
    Name
    ,
    Client ID
    , and
    Type
    columns contain information.
    • If the status is anything other than
      READY
      , there was an issue reading the return.
      note
      The ERO automatically populates based on the PTIN on the return, a matching ID in Client Management, or the user's My Settings default, in that order. If none of these apply, select an ERO during processing.
  1. Find the return.
  2. Select
    Process
    to open the return.

error-icon

error-close