Remove enhanced security
Some customers may experience TicTie Calculate turning on and/or staying turned on. This is due to a security setting in Adobe that disables third-party applications.
Issues
The following scenarios may occur due to the activation issue:
- When you turn on the program and use a tool, it tells you to turn the program on again.
- After you install the program, the plug-in doesn't show up in Adobe Acrobat.
- When you sign in to version 5.x or 6.x, you receive the messageError Contacting Server. Check Internet Connection.
Solution
Turn off protected mode:
- SelectMenuorEditin Adobe Acrobat, depending on your version or view.
- SelectPreferences.
- SelectSecurity (Enhanced)in theCategoriespanel on the side.
- Clear the checkmark forEnable Protected Mode at startup, and selectOK.
- Close and reopen Adobe Acrobat and turn on TicTie Calculate.
