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Clear your browser cache

SafeSend operates within a web browser on both the user and taxpayer side. Keeping your browser clean and up to date is best practice.

If you are experiencing loading issues, display issues, or undefined errors, clearing your browser cache generally resolves this. Make sure you are also using a modern, up-to-date browser.

Desktop browsers

Chrome

Select the three-dot menu at the upper right of Chrome.

Select Delete browsing data
.

Select Cookies and other site data
and Cached images and files
.

Mark All time
from the Time range
drop-down menu.

Select Delete Data
.

Close all browser windows and re-open the browser.

Firefox

Select Clear Recent History
from the History
menu.

Press Alt
to make the menu bar visible if it is hidden.

From the Time range to clear
drop-down menu, select Everything
.

Select the down arrow
next to Details
to select only Cookies and site data
and Temporary cached files
.

Select Clear
.

Close all browser windows and re-open the browser.

Edge

note

Microsoft® Edge Legacy support ended on March 9, 2021. If you still have Edge Legacy, UITS recommends installing the new Chromium-based Microsoft® Edge by running Windows Update.

Select the [ ... ]
menu in the top right.

Select Settings
and then Privacy, search and services
.

Select Choose what to clear
under Clear browsing data
.

Select All time
from the Time range
drop-down.

Select Cached images and files
, and ensure no other checkboxes are checked.

Select Clear now
.

Close all browser windows and re-open the browser.

Safari

Select Clear History
or Clear History and Website Data
from the Safari
menu.

Select the desired time range.

Select Clear History
.

Go to Safari
and then Quit Safari
or press Command-Q
to close the browser completely.

Opera

Select Settings
from the Opera menu.

Select Privacy & Security
.

Select Clear browsing data
.

Select The beginning of time
from the Obliterate the following items from:
drop-down menu.

Select Cached images and files
.

Select Clear browsing data
.

Close all browser windows and re-open the browser.

Mobile browsers

Android Chrome

Select Chrome menu
and then Settings
.

Select Advanced Privacy
.

Select All Time
from the Time Range
drop-down menu.

Select Cached Images and Files
.

Select Clear data
.

Close all browser windows and re-open the browser.

iOS Safari

Open the Settings
app.

Select Safari
.

Select Clear History and Website Data
and verify.

Close all browser windows and re-open the browser.

iOS Chrome

Select Chrome menu
then Settings
.

Select Privacy
.

Select Clear Browsing Data
.

Mark the data type you want to clear.

Select Clear Browsing Data
.

Close all browser windows and re-open the browser.

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Clear your browser cache

Desktop browsers

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This article applies to: