Page continuously loading - sign in problems after an update

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If customers experience sign in problems following a software update to SafeSend, it might be caused by a bad bookmark or a date/time settings conflict on your workstation.
Broken Bookmark
Many users bookmark the landing page in SafeSend after they log in. Unfortunately, this can save additional information in the bookmark link that becomes invalid following an update.
What do users refer to if their bookmark is invalid?
  • The sign in page may continuously load.
  • The sign in page might be blank.
  • An error message might appear similar to: "The page you are looking for can't be displayed because an invalid method (HTTP verb) is being used."
How to sign in to SafeSend without a bookmark:
How to prevent sign in issues in browser bookmarks:
Date/Time Conflict
SafeSend may continuously load while trying to resolve the time between your local machine and our server. You will need to make sure that the system time is set to automatically.
How to check date/time settings:
  1. Open the settings on your PC.
  2. Select
    Time & Language
    .
  3. Select
    Date & Time
    .
  4. Make sure the
    Current date and time
    are correct.
  5. Turn on the
    Set time automatically
    option to make sure the date and time are correct.
What to do if the log in problem continues:
  • Clear your cache/cookies and reload the page. A bogged-down browser can cause loading issues.
  • Make sure your browser is updated.
  • Go to https://safesend.statuspage.io and refer to if there are any current issues with SafeSend servers.
  • If your customers continue to have problems logging in, please send an email to support@safesend.com or call 1-855-818-3552.