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This article applies to:

  • Product: SurePrep

Grant Support access

Granting support access lets the SurePrep Support team access your binder/PBFX. You can grant access from FileRoom as well as from SPbinder. This article discusses granting support access from FileRoom.
Grant SPSupport Access from SPbinder.
note
SurePrep Support has access to binders submitted for
Outsource
,
1040SCANverify
, and
Pre-Verification
 services by default. Thus, Grant access permissions don't apply for these services.

Grant SPSupport access from FileRoom

  1. Go to the
    OPTIONS
     column, then select the 
    Picklist
     icon  for that binder.
    Select the Picklist icon
  2. On the dropdown menu, select
    Grant SPSupport Access
    .
    Select Grant SPSupport Access
  3. The
    Grant SurePrep Access
     window options let you select how long access will be granted. By default, no access is granted. When the
    Grant SurePrep Access
     window appears, select 
    No Access (default value)
    .
    Select a value from the Provide access to SurePrep Support for menu
  4. Select the number of days you want to grant support access.
    note
    Days are counted by calendar days, not business days.
    Select from the "Provide access to SurePrep Support for" menu
  5. Once you have selected the duration, select
    OK
    .
    Select OK

Check access expiration on 1 binder

  1. Point to the
    Options
     column. Select the
    Picklist
     icon Picklist icon.
    Select the Picklist icon
  2. Select
    Grant SPSupport Access
    .
    Select Grant SPSupport Access
  3. When the
    Grant SurePrep Access
     window appears, you can see when support access will expire.
    Access to binder expiration date

Check access expiration on all binders

To check the expiration date for all binders that have been provided SPSupport access, look in the
SurePrep Support Access
 column in FileRoom. You can filter the binders based on the expiration date as well.
note
If this column isn't visible for you, select
COLUMN SETUP
 and ensure
SurePrep Support Access
 is enabled.
"SurePrep Support Access" column

Additional information

By default, the
Grant SPSupport Access
 option is checked for all user groups in
Admin
Users
User Group Management
Permissions
. If the option is unchecked for a user group, then that user group won’t see this option in FileRoom or SPbinder.
Select Grant access to SurePrep Support from User Group Management
The Firm Administrator can check the sign in activity as well as the username of SurePrep Support personnel who accessed the binder from
Admin
Reports
Logging Events
.
While the binder is being accessed by Support personnel, the owner or assigned member of the binder can open the binder but only in read-only mode. If they do access the binder while Support personnel is accessing it, they'll see the following message:
Warning that the locked binder will be opened in Read Only mode

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