Terminal Server installation instructions

Please contact your IT Team if you are having issues with the Terminal Server or if your terminal server users don't have the right to change folder permissions.

Installation steps for Terminal server [followed by IT Team]

  1. Log in to your server.
  2. Put server in install mode (
    Start
    >
    Run
    >
    cmd.exe
    then
    change user /install
    ).
  3. Select
    Save As
    when prompted to download.
  4. Save the .exe file to your desired location.
  5. Run the file as Admin once the .exe file has been fully downloaded.
  6. Select desired drives for program installation and download folder:
  7. SurePrep recommends the “
    Everyone
    ” group should have full permissions to these two paths. However, “Users, Staff, or authenticated users” group will also work with modified permissions.
  8. Login to SurePrep FileRoom at https://production.sureprep.com/Home/Login
  9. Create a new binder or open an existing binder
  10. If you get a prompt asking what program to open the binder with then check if the File association for .PBFX files are set to open with “SurePrep.PortableBinderFormat(PBF).exe”
  11. Several updates may begin.
  12. When the submission wizard or the binder opens, the install has been done successfully
Chat now

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close