Triva isn't available right now.
Check out the support page for our phone number and hours
Solutions
-
Corporations
-
Governments
Success stories
-
A true competitive advantage
Law firm Zarin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
-
Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
-
The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
Questions? We are here to help.
Products
-
Tax, audit & accounting
Recommended products
-
CoCounsel Legal
Transform your work with the only AI legal solution uniting research, drafting, and document analysis in a single experience. Designed by legal experts and built on trusted content and advanced AI, CoCounsel Legal accelerates multistep work so you can better serve your clients and grow your business.
-
CoCounsel Tax
Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
-
CLEAR
Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
Questions? We are here to help.
Purchase
-
Buy books
-
Contact sales
Resources
-
Product training
-
Product communities
-
Developers
Highlights
-
2026 SKILLS showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
-
Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
-
Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Sign in to FileRoom with SSO (Single Sign-On)
Single Sign-On (SSO) allows a user to access multiple services without needing to use multiple logins. Similarly, FileRoom SSO sign in gives you the convenience of logging into SurePrep FileRoom directly from your firm's sign in portal without entering separate user credentials for FileRoom.
Furthermore, SurePrep also offers automatic user provisioning (that is, you don’t need to manually register as a new user in
Account Admin
). Once SurePrep receives a response from your firm's portal (that is, Identity Provider), SurePrep checks if this user exists. If the user doesn’t exist, SurePrep creates a user account automatically with the information provided by your firm.Go to https://production.sureprep.com then select
Sign in with Thomson Reuters Account
Next, enter your
Email
, then select Sign in
.
If your firm has set up SSO integration with SurePrep, then you will be directed to sign in through your tax firm's sign in portal.
If you are assigned to more than 1 firm domain, select your firm ID from the dropdown menu, and then select
SUBMIT
.
Resolving sign-in issues
When entering a
Firm ID
, an error message appears if your firm doesn’t use SSO. You must sign in to FileRoom with a username and password. 
note
If your firm doesn’t use SSO, and you forgot your password then you can sign in by resetting your password.
You'll see the following error message if a user already exists with the same username. Contact your Firm System Administrator or SurePrep support to resolve this issue.
This article applies to:
- PRODUCT: SurePrep
- Subject: User account
Related Content
-
Sign in to FileRoom (standard sign-in)
Format:
Article,
2 min read
-
Sign in to FileRoom (standard sign-in)
Format:
Article,
2 min read