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This article applies to:

  • Product: SurePrep

Reset your password

If you’d like to update your password for security or personal reasons, you can easily change it from within your account or the sign-in screen. If you forget your password and need to change it, you can reset it on the sign-in screen for your application or at the Thomson Reuters Account sign-in screen. This article will cover both examples.

Reset your password after sign-in

Follow these steps to reset your password.
  1. Select the dropdown menu next to your name, then select
    Manage TR Account
    .
    user menu showing manage TR Account option
  2. On the new page, select
    Security
    .
    Select Security on the panel
  3. Select
    Change password
    .
    Change password option
  4. Type your new password in the
    New password
     and the
    Confirm new password
     fields.
    Enter your password, confirm your password, then select Change Password

Password requirements

  • Minimum of 8 characters in length.
  • Passwords are case sensitive and must have the following character types:
    • Lower case (a-z)
    • Upper case (A-Z)
    • Numbers (0-9)
    • One of the following special charactersspecial characters (!@#$%^&*)
  • One of the following special characters
  • A password can't include easily guessed words or phrases
  • A password can't contain the sign-in name.

Additional notes

  • The user ID can't be changed. Only the firm administrator can add or remove users.
  • No one can access or view your password, including SurePrep and the firm administrator.

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