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Account settings

Add a bank account

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You can add your bank account information to TaxCaddy to make a tax payment or pay an invoice. There are two methods of adding a bank account:
Instant Verification
 or
Manual Verification
.
Add Payment Accounts
TaxCaddy.com on PC, Mac, or tablet
Use the following steps to add your bank account to TaxCaddy.
  1. Log in to TaxCaddy.com.
  2. Select the
    User Menu
    , then select
    Settings
    .
    Select Settings
  3. Select the
    Payment Accounts
     tab.
    Select Payment Accounts
  4. Select
    Add Account
     to add an account.
    note
    The
    +Add Account
     feature will only appear if you are currently connected to a tax professional. Users who are not connected to a tax professional will not have the option to add a bank account.
    Select Add Account
  5. Select the verification method you want to use to add your bank account:
    • Instant Verification
       - Requires you to sign in to your bank account to verify your bank account.
    • Manual Verification
       - Requires you to add your add
      Routing Number
      ,
      Account Number
      ,
      Account Owner's Name
      , and
      Account Type
      . Once the bank account has been added, you will receive micro-deposits in two business days. Enter the amounts to complete your account verification.
    Instant and Manual Verification options
    note
    TaxCaddy uses Plaid to add your financial institution Check out information on financial institution support by Plaid.. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
iOS mobile app
Follow these steps to add your bank account to TaxCaddy on your iOS mobile app:
  1. Log in to the TaxCaddy mobile app.
  2. Select
    More
     on the navigation tab bar, then select
    Settings
    .
    Select More then Settings
  3. On the
    Settings
     screen, select
    Payment Accounts
    .
    Select Payment Accounts
  4. Select
    ADD BANK ACCOUNT
    .
    Select ADD BANK ACCOUNT
  5. You can select between
    Instant Verification
     or
    Manual Verification
    .
    • Instant Verification
       - Requires you to sign in to your bank account to verify your bank account.
    • Manual Verification
       - Requires you to add your add
      Routing Number
      ,
      Account Number
      ,
      Account Owner's Name
      , and
      Account Type
      . Once the bank account has been added, you will receive micro-deposits in two business days. Enter the amounts to complete your account verification.
    Add Bank Account screen
    note
    TaxCaddy uses Plaid to add your financial institution.Check if your financial institution is supported by Plaid. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
Android mobile app
Follow these steps to add your bank account to TaxCaddy on your Android mobile phone app.
  1. Log in to the TaxCaddy mobile app.
  2. Select the
    Menu
     icon.
    Select the Android Menu icon
  3. Select
    Settings
    .
    Select Settings
  4. On the
    Settings
     screen, select
    Payment Accounts
    . You may need to swipe up/down to see the
    Payment Accounts
     option.
    Select Payment Accounts
  5. Select
    ADD BANK ACCOUNT
    .
    Select ADD BANK ACCOUNT
  6. You can select between
    Instant Verification
     or
    Manual Verification
    .
    • Instant Verification
       - Requires you to sign in to your bank account to verify your bank account.
    • Manual Verification
       - Requires you to add your add
      Routing Number
      ,
      Account Number
      ,
      Account Owner's Name
      , and
      Account Type
      . Once the bank account has been added, you will receive micro-deposits in two business days. Enter the amounts to complete your account verification.
    Add Bank Account screen
    note
    TaxCaddy uses Plaid to add your financial institution.Check to see if your financial institution is supported by Plaid. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
Instant Verification
TaxCaddy.com on PC, Mac, or tablet
Use the following steps to verify your bank account.
  1. Select
    Instant Verification
     to sign in to your bank account.
    Select Instant Verification
  2. When the Plaid overview screen appears, select
    Continue
    .
    Select Continue
  3. Go to or use the search bar to find your bank. Select your bank.
    Select your financial institution
    note
    TaxCaddy uses Plaid to add your financial institution.Check to see if your financial institution is supported by Plaid. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
  4. Enter your bank's login credentials. Select
    Submit
    .
    Enter your banking credentials
    Your login screen may vary based on your selected bank.
  5. You will see an error message if your login credentials were incorrect. Select
    Try again
     and try again.
    Username or password incorrect
  6. You will see a list of your accounts once you sign in successfully.
    Select an account from those listed
  7. Select the account name where the payment will be made from, then select
    Continue
    .
    User selecting their their Checking account
iOS mobile app
Use the following steps to verify your bank account.
  1. Select
    SELECT YOUR BANK
    .
    Select SELECT YOUR BANK
  2. When the Plaid overview screen appears, select
    Continue
    .
    Select Continue
  3. Scroll down or use the search bar to find your bank. Select your bank.
    Select your institution
    note
    TaxCaddy uses Plaid to add your financial institution.Check if your financial institution is supported by Plaid. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
  4. Enter your bank's login credentials. Select
    Submit
    .
    Enter your User Name and Password
  5. You will see an error message if your login credentials were incorrect. Select
    Try again
     to try again.
    Select Try Again
  6. You will see a list of your accounts once you sign in successfully.
    Select your account
  7. Select an account to select it for invoice payment. Select
    Continue
    .
    Select your account then select Continue
    Once your bank account has been added successfully, you can tap the verified bank account to make a payment.
    Payment Accounts screen listing available accounts
    Icons
    Description
    Unverified account icon
    Indicates unverified bank accounts
    Verified account icon
    Indicates verified bank accounts
    Locked account icon
    Indicates bank account has been locked due to too many attempts
Android mobile app
Use the following steps to verify your bank account.
  1. Select
    SELECT YOUR BANK
    .
    Select SELECT YOUR BANK ACCOUNT
  2. When the Plaid overview screen appears, select
    Continue
    .
    Select Continue
  3. Scroll down or use the search bar to find your bank. Select your bank.
    Select your institution
    note
    TaxCaddy uses Plaid to add your financial institution.Check if your financial institution is supported by Plaid. TaxCaddy Instant Verification method doesn’t support Chase or PNC. Use the
    Manual Verification
     method if needed.
  4. Enter your bank's login credentials. Select
    Submit
    .
    Enter your login credentials then select Submit
  5. An error message will appear if your login credentials were incorrect. Select
    Try again
     and try again.
    Select Try Again
  6. You will see a list of your accounts once you sign in successfully.
    Bank account listed in the Select Account screen
  7. Select on an account to select it for invoice payment. Select
    Continue
    . Once your bank account has been added successfully, you can select the verified bank account to make a payment.
    Select an account then select Continue
    Icons
    Description
    Unverified account icon
    Indicates unverified bank accounts
    Verified account icon
    Indicates verified bank accounts
    Locked account icon
    Indicates bank account has been locked due to too many attempts
Manual Verification
TaxCaddy.com on PC, Mac, or tablet
Use the following steps to manually verify your bank account.
  1. Select
    Manual Verification
     to add your bank account using routing and account numbers. Manual verification may take up to 2 business days.
    Select Manual Verification
  2. Enter all fields then select
    ADD ACCOUNT
    .
    Enter your banking account credentials
    You can select the
    Help
    icon to view an example of how to locate your routing and account number.
    Routing number tool tip
  3. If you see an error message, select
    TRY AGAIN
     and verify all fields.
    Select Try Again
  4. Once you have successfully added your bank account, select
    DONE
    .
    Adding the specified bank account
  5. Once the bank account has been added, it still needs to be verified. You will receive 2 deposits in this bank account, the amounts will be used to authenticate your bank account. This may take up to 2 business days.
    Once you receive the two payments in your bank account, return to this step again following the steps listed previously. Select
    VERIFY
     on the bank account you added earlier.
    note
    You only need to manually verify the bank account once after it has been added.
    Select Verify
    Your screen may vary if you are adding a bank account when paying a
    Tax Payment
     or
    Invoice
    .
    Select Verify when completing a tax payment or invoice
  6. To verify this account, enter the two bank deposits under
    VERIFICATION AMOUNT 1
     and
    VERIFICATION AMOUNT 2
    , then select
    VERIFY
    .
    Bank Verification attempts
  7. An error notification appears if the amount you entered is incorrect. Verify the correct amount in your bank account, then select
    VERIFY
     to try again.
    Enter an amount to perform the verification with
    Your bank account will be locked if you fail to verify your micro-deposits in 10 attempts. If your bank account is locked, you can delete the bank account information and try again. A locked bank account can't be verified or used for payment.
    Locked bank account
    note
    Contact TaxCaddy support if you are still unable to verify your locked account.
  8. Select
    DONE
    .
    Select DONE
iOS mobile app
Use the following steps to manually verify your bank account.
  1. If you choose to verify the bank account manually, under
    Manual Verification
     enter all fields, then select
    Add Account
    . Verification may take 2 business days.
    Enter the requested banking information
  2. Once the bank account has been added, it still needs to be verified. You will see 2 deposits in this bank account that will be used to authenticate your bank account. This may take up to 2 business days. Select
    DONE
     to continue.
    Select Done
  3. You will see the bank account listed under
    Payment Accounts
    .
    Available bank accounts listed on the Payment Accounts screen
    Icons
    Description
    Unverified account icon
    Indicates unverified bank accounts
    Verified account icon
    Indicates verified bank accounts
    Locked account icon
    Indicates unverified bank account has been locked due to too many attempts
    Once you have received the two deposits, Select an unverified bank account to verify it.
    note
    You only need to verify the bank account once after adding it.
    Select the unverified bank account
  4. To verify this account, enter the two amounts deposited in your bank account, then Select
    Verify Account
    .
    Enter an amount to verify the account with
  5. An error notification appears if the amount you entered is incorrect. Verify the correct amount in your bank account then Select
    VERIFY ACCOUNT
     to try again.
    note
    Your bank account will be locked if you fail to verify your micro-deposits in 10 attempts. If your bank account is locked, you can delete the bank account information and try again. Contact TaxCaddy support if you are still unable to verify your locked account. Alternatively, you can also try using the
    Instant Verification
     method.
    Failed Verification screen
  6. Once your bank account has been added successfully, you can select the verified bank account to make a payment.
    Verified bank account iOS
Android mobile app
Use the following steps to manually verify your bank account.
  1. If you choose to verify the bank account manually, under
    Manual Verification
     enter all fields, then Select
    Add Account
    . Verification may take 2 business days.
    Enter the requested banking information
    If you or your tax professional have previously provided your bank account information to TaxCaddy, we will automatically populate your records with the information we have on file. Take a moment to review the information and make any corrections you see fit.
    Prepopulated banking information
  2. Once the bank account has been added, it still needs to be verified. You will see 2 deposits in this bank account that will be used to authenticate your bank account. This may take up to 2 business days. Select
    DONE
     to continue.
    Bank added, select DONE
  3. You will see the bank account listed under
    Payment Accounts
    .
    Available bank accounts listed on the Payment Accounts
    Icons
    Description
    Unverified account icon
    Indicates unverified bank accounts
    Verified account icon
    Indicates verified bank accounts
    Locked account icon
    Indicates unverified bank account has been locked due to too many attempts
    Once you have received the two deposits, Select on an unverified bank account to verify it.
    note
    You only need to verify the bank account once after adding it.
    Select the unverified banking account
  4. To verify this account, enter the two amounts deposited in your bank account, then Select
    Verify Account
    .
    Verification amounts
  5. An error notification appears if the amount you entered is incorrect. Verify the correct amount in your bank account then Select
    VERIFY ACCOUNT
     to try again.
    note
    Your bank account will be locked if you fail to verify your micro-deposits in 10 attempts. If your bank account is locked, you can delete the bank account information and try again. Contact TaxCaddy support if you are still unable to verify your locked account. Alternatively, you can also try using the
    Instant Verification
     method.
    Failed verification screen
  6. Once your bank account has been added successfully, you can Select the verified bank account to make a payment.
    Verified bank account

This article applies to:

  • PRODUCT: TaxCaddy

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