Troubleshoot data not loading

If there is an issue loading your data, you may see the panel
Something went wrong loading your data
.
Perform the following checks to troubleshoot the error:
Check network connectivity
Low bandwidth or a bad wireless signal could prevent data from loading. Check your internet status to make sure you are connected online.
Refresh page.
The internet connection could have been interrupted while the panel was fetching data. Refresh your browser window to see if the issue is resolved. To refresh your browser, select the
Refresh
icon or press
F5
on your keyboard.
Clear browser cache
In Chrome
The following steps may vary depending on the version of Chrome you are using.Click here to view Google Chrome support page for additional details.
  1. Open Chrome on your computer.
  2. Select
    More
    .
  3. Select
    More tools
    , then
    Clear browsing data
    .
  4. Select a time range. To delete everything, select
    All time
    .
  5. Clear the checkboxes for
    Cookies and other site data
    and
    Cached images and files
    .
  6. Select
    Clear data
    .
In Firefox
The following steps may vary depending on the version of Firefox you are using. Go to theMozilla Firefox support pagefor additional details.
  1. Select the menu button and select
    Options
    .
  2. Select the
    Privacy & Security
    panel.
  3. In the
    Cookies and Site Data
    section, select
    Clear Data…
    .
  4. Clear the
    Cookies and Site Data
    checkbox.
  5. With
    Cached Web Content
    selected, select
    Clear
    .
  6. Close the page. Any changes you've made will be saved automatically.
Sign out and sign in.
Try signing out then sign back in to TaxCaddy.
Contact Support
After trying all the methods listed, contact TaxCaddy Support if the issue persists.

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