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Troubleshoot with Support

Generating HAR file

note
If you are having any issues with TaxCaddy then please contact TaxCaddy Support team first. You only need to generate the HAR file if it is specifically requested by the TaxCaddy Support team.
Generating a HAR log file creates a network activity log that TaxCaddy Support team can use to troubleshoot difficult issues. You may be requested to record your network activity log while the issue is occurring. Once you reproduced the issue, provide the HAR file to TaxCaddy Support Team for further analysis.
You can create HAR report for the following browsers:
  • Chrome
  • Edge
  • Firefox
  • Safari
Chrome
  1. Open Google Chrome and go to the page where the issue is occurring.
  2. From the Chrome menu bar () select
    More Tools > Developer Tools.
  3. From the panel opened, select
    Network.
  4. Make sure the
    Preserve log
     checkbox is selected.
  5. Look for a round
    Record
     () icon in the upper left corner of the tab and make sure it is red. If it is grey, click it once to start recording.
  6. Click the
    Clear
     () icon to clear out any existing logs from the
    Network.
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
    Once you have reproduced the issue, click the
    Export
     icon.
  8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.
Edge
note
Internet explorer is not supported by TaxCaddy. Please install Microsoft Edge or any of the other supported browsers.
  1. Open Edge and go to the page where the issue is occurring.
  2. From the Edge menu bar select
    View > Developer > Developer Tools.
    Alternatively, you can press
    F12
    on your keyboard.
  3. From the panel opened, select the
    Network.
  4. Make sure the
    Preserve log
     checkbox is selected.
  5. Look for a round
    Record
     () icon in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
  6. Click the
    Clear
     () icon to clear out any existing logs from the Network tab.
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
    Once you have reproduced the issue, click the
    Export
    icon.
  8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.
Firefox
  1. Open Firefox and go to the page where you are experiencing trouble.
  2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select
    Web Developer
    >
    Network
    .
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the
    Network
     tab.
  4. The recording auto-starts when you start performing actions in the browser.
    Click the
    Clear
     () icon to clear out any existing logs from the
    Network.
  5. Click the
    Settings
     icon, and make sure the
    Persist Logs
     checkbox is selected.
  6. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), then click
    Save All As HAR
    .
  7. Save the HAR file to your device.
  8. Upload your HAR file to your ticket so that we may analyze it.
Safari
  1. Go to Safari >
    Preferences
    , click
    Advanced
    , then select
    Show Develop menu in menu bar
    .
  2. Open the
    Develop
     menu, select
    Show Web Inspector
    .
  3. Click the
    Network
     tab.
  4. Make sure the
    Preserve log
     checkbox is selected, and reproduce the issue.
  5. Click the
    Export
     icon on the far right of the
    Network
     tab and save the HAR file.
  6. Send us the file via your support ticket.

This article applies to:

  • PRODUCT: TaxCaddy

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