IND-031-04 e-filing error

Solution

Go to the
PIN
screen, in the
Electronic Filing
folder.
Check the
Prior year taxpayer PIN
and
Prior year AGI
for the taxpayer.
If incorrect, correct it, then re-create and retransmit the return.
If correct do one of the following:
Contact the IRS at 800-829-1040 for more information.
Use the Practitioner PIN option.
If you want to set up the Practitioner PIN for all clients:
Select
Setup
, then
Office Configuration
.
Select the
E-Filing
tab.
Select
ERO
, then mark the
Practitioner PIN Program filer
checkbox.
note
To turn off
Practitioner PIN
, clear the checkbox after you've re-transmitted the rejected return.
If you've entered
Prior year PIN
or
Prior year AGI
on the
PIN
screen, you'll need to delete these entries before you can use the Practitioner PIN and for the return to be accepted.