R0503 e-file error

Solution

Go to the
W2
screen, in the
Income
folder.
Make sure each Form W-2 included on the return is correct.
If a Form W-2 is incorrect, correct it, then re-create and transmit the return.
If correct, contact the New York State tax department at 518-457-6387.
The tax department will ask you to verify amounts entered on your form W-2.
If correct, the state will issue you a code to enter to resolve the rejection.
Go to the
ELF
screen, in the
NY Electronic Filing
folder.
Enter the code from the state in
W-2 verification indicator, tag name "W2_verify_ind", for reject R502 or R0503
.
Re-create and transmit the return.