Check your client's refund status without waiting on the phone using the New York State Department of Taxation and Finance
Check your refund status
tool. It's available 24 hours a day, 7 days a week, information is updated daily, and no Online Services account is needed. Go to the
Check your refund status online—anytime, anywhere page for more information. Encourage your clients to create their own New York State Department of Taxation and Finance Online Services account and sign up for email alerts. As soon as their return is thoroughly reviewed and processed, they’ll get a message with the date their refund is scheduled to be issued. Go to the
Email services page for more information.