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Error: Unable to decrypt incoming file error in CS Professional Suite
Follow these steps if you're unable to decrypt an incoming file error in a CS Professional Suite application.
note
If you are using Virtual Office CS or Software as a Service (SaaS), you will navigate to the Y drive.
Accounting CS
- Close Accounting CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\Accounting CS\Updates(replaceXwith the drive where Accounting CS is installed).
- Delete the contents of theUpdatesdirectory.
- Open Accounting CS and connect to CS Connect to download the updates. Try to apply them again after the download.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update Accounting CS.
FileCabinet CS
- Close FileCabinet CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\Cabinet\Updates(replaceXwith the drive where FileCabinet CS is installed).
- Delete the contents of theUpdatesdirectory.
- Open FileCabinet CS and connect to CS Connect to download the updates. Try to apply them again after the download.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update FileCabinet CS.
important
You need to have full control security permissions to the
Cabinet
, FCabData
, and FCabSys
folders to apply updates.Fixed Assets CS
- Open Fixed Assets CS.
- SelectHelp,Repair,Misc, thenClear Updates Directory.
- Close and reopen Fixed Assets CS. Download the updates from CS Connect and try to apply them when the download is complete.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update Fixed Assets CS.
important
You need to have full control security permissions to the
DSW
, DeprData
, and DeprSys
folders to apply updates.Planner CS
- Close Planner CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\UTP\Updates(replaceXwith the drive where Planner CS is installed).
- Delete the contents of theUpdatesdirectory.
- Open Planner CS and connect to CS Connect to download the updates. Try to apply them again after the download.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update Planner CS.
Practice CS
- Close Practice CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\Practice CS\Updates(replaceXwith the drive where Practice CS is installed).
- Delete the contents of theUpdatesdirectory.
- Open Practice CS and connect to CS Connect to download the updates. Try to apply them again after the download.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update Practice CS.
ToolBox CS
- Close ToolBox CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\ToolBox CS\Updates(replaceXwith the drive where ToolBox CS is installed).
- Delete the contents of theUpdatesdirectory.
- Open ToolBox CS and connect to CS Connect to download the updates. Try to apply them again after the download.
If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update ToolBox CS.
UltraTax CS
- Close UltraTax CS.
- Right-click onStartand selectExplore.
- Go toX:\WinCSI\UTYY\Updates(replaceXwith the drive where UltraTax CS is installed).noteIf you are using Virtual Office CS or Software as a Service (SaaS), you will navigate to the Y drive and locate the UTYYsys folder.
- Delete the contents of theUpdatesdirectory.
- Open UltraTax CS and connect to CS Connect to download the updates. Try to apply them again after the download.
For UltraTax CS 2010 and newer, you can select
Help
, Repair
, Misc
, then Clear Updates Directory
.If the updates still fail, check the version of FileCabinet, Fixed Assets, Accounting CS, or Engagement CS. You may need to complete updates on these applications in order to update UltraTax CS.