Troubleshoot CS Professional Suite license application process stuck in a loop

UltraTax CS: X:\WinCSI\Tools\UTLICYY\Licenses (YY is the year of UltraTax CS you are updating)

Practice CS: X:\WinCSI\Tools\PracticeCSLic\Licenses

ToolBox CS: X:\WinCSI\Tools\ToolBoxCSLic\Licenses

Creative Solutions Accounting: X:\WinCSI\Tools\CSALic\Licenses

Support: Be sure and verify their licenses is EMS. You'll want to make sure the license is current for the application they are trying to apply. Licenses with NLU (No Longer Using) or expired will not apply. Also, if a note appears in Flash of "AR hold" (we should not be supporting them with an AR hold), their licenses will not apply.

Our user may experience a "

license loop

" after applying the license via CS Connect if the Creative Solutions Registry (

32-bit:

HKEY_LOCAL_MACHINE/SOFTWARE/Creative Solutions/CSI Tools/AppPath or 64-bit: HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Creative Solutions/CSI Tools/Installation

) is not pointing to a proper application installation path (WinCSI). You can adjust/correct this registry key either by accessing the

RegEditor

and correcting the

AppPath

value to point to X:\WinCSI, where X is the proper network/local drive where CS Applications are installed, or simply run a

desktop setup

for the application in question from X:\WinCSI\[application]\Desktop\Setup.exe, where X is the proper network/local drive the application resides on. Either solution should update the

HKEY_LOCAL_MACHINE/SOFTWARE/Creative Solutions/CSI Tools/AppPath (for 32-bit machines) or HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Creative Solutions/CSI Tools/Installation (for 64-Bit machines)

and allow the licenses to be properly applied your next time. If the AppPath value is not updating or you are unable to change it in the RegEditor, then that generally indicates lack of local administrative rights to the workstation the user is logged into. Have our user log out and log into windows with administrative credentials and perform the steps above again until it is successful.

If the

CSI Tools

registry key is pointing to the correct WinCSI installation path, but our user is still experiencing the "license loop," double check and run the

setup.exe

under

\WinCSI\Tools\[ProgramLic folder]

. For instance, for 2010 UltraTax CS, the location would be X:\WinCSI\UT10\Lic\setup.exe. Note that in the same folder you should expect to see another folder called

Licenses

with all user license files. If no files exist in the

Licenses

folder, that usually means that the CS Connect license retrieval process has not copied those files and the process will fail. Check the CSI Tools registry again, redownload the licenses from CS Connect and try again.

Accounting CS, although rare, verify they have the LicensePath in their networkinstallation.ini file.

If all the above steps fail, but our user is able to download the licenses via CS Connect, and they're just having trouble applying them, try the following (this is only to be performed if the setup.lic file emailed is blocked on user's end by their Email / Firewall).

Access CS Connect and
download the license
.
Once the licenses have been downloaded, do not install them as the process will most likely fail.
Cancel out of CS Connect
and close the application.
Using
Windows Explorer
, navigate to
X:\WinCSI\[application folder]\updates
. For instance, for 2010 UltraTax CS, navigate to
X:\WinCSI\UT10\Updates
.
Locate the license file you just previously downloaded using CS Connect - it will be called IfirmID.zpd. For instance
I199910.zpd.
Rename
the ZPD extension to ZIP.
Extract
the IfirmID.ZIP anywhere to our user's hard drive (e.g. Desktop).
Inside the extracted folder (the folder on the Desktop will be named
always)
, you will see a Licenses folder with the content of all licenses.
Copy
the content of \always\Licenses into \WinCSI\Licenses.
Open
the CS Application to confirm the process was successful.