Troubleshooting connection issues
If you have difficulty using CS Connect to connect to our network of secure data centers, use the following information to identify and resolve issues.
If these methods don’t resolve your issue, call Customer Service at 800.968.0600 and follow the prompts to speak with an expert.
Test your connection
All tests must be successful for your connection to operate correctly. To test your connection, complete the following:
- Verify that your computer is connected to the internet.
- Open your CS Professional Suite product.
- Select eitherFileorUtilities, thenCS Connect.
- SelectConnect SetuporCommunications Setup.
- SelectTest Connection.
General troubleshooting
- Close all programs and try to connect again.
- Restart your computer and try to connect again.
- If your computer is connected to a network, try connecting from a different computer to determine whether the problem is with your local computer or with the network.
- If AOL is your internet service provider (ISP), try connecting through a direct (LAN) connection.
- If an update is available for your application but CS Connect didn’t download it, try deleting and reinstalling the updates.
- Turn off all firewall, internet security, and spyware programs to see if these applications are causing problems with your connection. Make sure to turn these products back on when you finish troubleshooting.
