Error: The program has stopped working
Scenario
You might get this error after you enter a like-kind exchange on the
Disposal
screen and then select Done
.Error message
The program has stopped working.
Cause
The client's data has become corrupted.
Solutions
There are 3 possible solutions:
- Cut out the asset and paste it back into the asset list. To do this, follow these steps:
- Go to theAsset Listand select the asset.
- SelectEdit, thenCut Asset.
- SelectOKto confirm that the asset you selected was deleted.
- Immediately selectEdit, thenPaste Asset.
- Delete and re-enter the asset.
- Restore the client from a backup.
If none of the above options resolves the issue, or if the issue occurs when you enter a mass disposition, contact our Support department at 800-968-0600.
