Error: Unable to start print job when printing
Scenario
You may see this error if client documents contain images.
Error message
Unable to start print job.
Solution 1: Printing different types of print jobs
This error may happen if you select the wrong printer for the print job.
- If printing a tax return, select a printer inFile,Print Returns, thenPrinter.
- If printing mailing labels, select the mailing label you want to print, then selectPrinter.
Solution 2: Printing images
- If the image is jpeg format, save the image as a bitmap image.
- In UltraTax CS, selectHelp,Repair, thenMisc. Mark theRender printed images in documents without hardware accelerationcheckbox.
Solution 3: Types of printers
- If you only use 1 printer, selectMicrosoft Document Image WriterorUltraTax CS Spool. SelectOK, and then change the printer back to your standard printer. Try printing again. If the error persists, you may have to install a newer version of the printer driver. Contact your Qualified Technician to perform these steps.
- If you're printing to a network or local printer, sometimes installing a 2nd version of the driver locally helps. Point to the IP address of your network printer to resolve this error.