Troubleshoot electronic file not creating

Select
Setup
,
User Preferences
, then
File Locations
and make sure that the data path isn't pointing to a personal location. If it is, then change the location to point to the firm's location
If UNC paths are used (drive mappings that begin with \\, rather than a drive letter, such as X:), map the network drives to test whether or not this is causing the issue. Contact your network technician if you need assistance with mapping network drives
Turn off any antivirus software (for the creation of the electronic file only; make sure you aren't connected to the Internet).
Ask your network technician to verify that the firewall configuration isn't blocking the creation of the e-file.
Try creating the electronic file in Windows Safe Mode, a diagnostic version of Windows that disables many non-essential Windows processes. Follow these steps to restart in Safe Mode:
Select
Start
, then
Run
.
Enter
msconfig.exe
and select
OK
.
Select the
Boot
tab, mark
Safe Boot
, and select
Network
.
Select
OK
. Once Windows is in Safe Mode, try re-creating the electronic file again. If it works, there may be a process running on your computer that's preventing the creation of the electric file. Contact your network technician for further assistance.
Once finished in Safe Mode, select
Start
,
Run
, then
OK
.
Select the
Boot
tab and clear the
Safe Boot
checkbox to restart in the standard version of Windows.

Additional troubleshooting steps

This step is primarily for 1120 returns. If you aren't working with an 1120 return, move on to Step 2. Select
Screen ELF
in the
Electronic Filing
folder, and clear then re-mark the return for e-filing.
Select
File
,
Send to
, then
File
. Send to your desktop for easy access.
Select
File
, then
Delete
and delete the client from UltraTax CS.
Double-click the desktop CSD file to restore the client.
Re-create the file.