Troubleshoot receiving e-file acknowledgments

IRS acknowledgments

Retrieve acknowledgements via CS Connect
.
Select the CS Connect button in the UltraTax CS toolbar.
In the
Option
tab, select the
Electronic filing: Retrieve acknowledgements
switch to set it to
Yes
, then select the
Connect
button.
Verify that the client's TIN or client ID has not changed since the return was transmitted.
If it has changed, change the client's TIN or client ID back to the original information from when it was transmitted and retrieve acknowledgments again via CS Connect.
Contact the IRS at 866-255-0654 or the state tax agency
.
Contact information for the state taxing agencies can be found in the State Electronic Filing Guide.
Occasionally there are delays by the taxing agencies issuing acknowledgments. Also, electronic files are processed in batches, which can cause some e-files to be acknowledged quicker than others.
Chat with Triva, the Thomson Reuters Intelligent Virtual Assistant, to verify the status. Triva will need this information:
Your name
Your firm ID
Your email address
Which year's version of UltraTax CS you're using
Client IDs
Whether you're checking on the status of a federal acknowledgment, state acknowledgment, or both.
If you used a third-party application vendor to transmit the electronic returns
, contact your vendor directly.

BSA e-filing system acknowledgments

Internal: Use CS Connect to sign in and rehang acks.
Internal: Ack Central for all entities to get other CS Connect reports
Internal: CS Connect: Step-By-Step Suggested Troubleshooting for additional troubleshooting steps