Application doesn’t open or start

Troubleshooting questions

Network-wide troubleshooting

Have every user on the network close out of all CS Professional Suite and Microsoft Office applications. You may have to utilize a task manager to make sure CS Connect Background Services are also no longer running.
On the machine where the data is located, go to the
Manage Open Files
screen.
Right-click on the start menu and select
Computer Management
. In the
Computer Management
window, select
Shared Folders
under System Tools then select
Open Files
.
For Windows 12, select
Start
and in the search field, enter
compmgmt.msc
. In the console window, select
Shared Folders
under System Tools then select
Open Files
.
Find any file that in its name or path references a CS Professional Suite, then select it and close it.
note
If the open files won’t close or if closing them doesn’t resolve the issue, try rebooting the server.

Have everyone close out of UltraTax CS.
Go to
X:\WinCSI\UTYYSys
, where X represents the drive on which UltraTax CS is installed and YY represents the year of the application.
Delete or rename the following files:
utYYhome.con
UTYYHome.HST
UTYYHome.MHT
Open UltraTax CS and new homepage files will be generated.

User-specific troubleshooting

Go to to
X:\WinCSI\UTyy\Desktop
, where X represents the drive to which UltraTax CS is installed and yy represents the version of the application, for example, yy = 14 for UltraTax CS 2014
Right-click
setup.exe
, then select
Run as administrator

Go to to
X:\WinCSI\UTyySys
, where X represents the drive to which UltraTax CS is installed and yy represents the version of the application, for example, yy = 14 for UltraTax CS 2014
Rename the file Rename the file
_yUSUMSC.[user]
, where y represents the version of the application and [user] represents the Windows sign in ID. This file is known as the user preference file or user control file.
note
Example: Rename to file to
_4USUMSC.Bob
to
_4USUMSC.Bob.old
Try to open the application.
If you're now able to open the application, no further troubleshooting is required.
If you aren't able open the application, you may rename the user preference file back to the original file name and continue troubleshooting.

Close all applications.
Go to
Start
.
In the Search applications and files input, enter
%temp%
. Then select the
Enter
key on your keyboard. This will open your local Temp directory.
Select all (CTRL + A on your keyboard) the items in the directory, then select the
Delete
key on your keyboard. Select
Yes
to the
Delete Multiple Items
window box.
If you're prompted with the File In Use or Folder In Use window box, mark the
Do this for all current items
checkbox then select
Skip
.
Try to open the application.
If you're now able to open the application, no further troubleshooting is needed.
If you aren't able to open the application, continue troubleshooting.

Workstation and server-specific troubleshooting

Uninstalling and reinstalling the application

If you have a network installation and uninstall UltraTax CS from the Control Panel, it will uninstall UltraTax CS from the network location for all users. This isn't a recommended troubleshooting step if 1 user or more is able to access the application.
Uninstalling UltraTax CS doesn’t affect client data or application settings.
When reinstalling the application, make sure you're signed in as the administrator or that the installation is run as an administrator.
When reinstalling the application, make sure that your antivirus is disabled so it doesn’t interfere with installation.
If you reinstall the application and are still experiencing issues, as the next troubleshooting step, you may want to install UltraTax CS to a different location to see if you experience the same or different behavior. For example, point the installation to your local C:\ drive or different network drive and then try to open the application.

Last resort