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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax,1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax

Can't view diagnostics window

Try the following if you can't view the
Diagnostics
 window in UltraTax CS. If one tip doesn’t work, move to the next.
  • Select
    Window
    , then
    Display Settings
     to review the configuration.
  • If one of the
    Floating window
     options is selected, try selecting another option.
  • If the previous suggestion didn't work, change your setting back to
    Floating window
    . Close UltraTax CS and rename the user preference file. Test to see if you have your Diagnostics window back by selecting
    CTRL+D
    .
  • Remote Desktop Connection:
     If you have multiple monitors at your workstation, but are remote from a workstation that has only 1 monitor, your Diagnostic window may be on another monitor. This will cause you not to be able to view your Diagnostics window at your current, single-monitored workstation because the view is off your screen. To correct this, you'll need to rename your user preference file.
  • Virtual Office CS:
     If you have multiple monitors and are having trouble seeing your diagnostics window when only using 1 monitor to display UltraTax CS, it may be on another monitor. To correct this, enable monitor 2 by going to
    Window
     then
    Display Settings
    , select to display the Diagnostics on your other monitor, then select
    OK
    . Once you see the diagnostics window on the other monitor, go back to
    Window
     then
    Display Settings
    , change to display your diagnostics window on your main monitor, then select
    OK
    .

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