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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax

Error: CS Connect background services has stopped working

Scenario

You might get this error when UltraTax CS is running from a terminal server session.
Error message
CS Connect Background Services has stopped working

Solutions

Solution 1:
  • Verify the firewall allows the
    X:\WinCSI\Tools\connectbgdl.exe
     to access the Internet, where X represents the drive UltraTax CS is installed on.
  • Verify the antivirus has an exclusion set for the
    X:\WinCSI\Tools\connectbgdl.exe
    .
  • Disable the CS Connect Background Services by selecting
    Setup
    ,
    System Configuration
    , then
    CS Connect
     and unmarking the
    Enable CS Connect Background Services
    checkbox.
  • Retrieve updates by selecting
    Utilities
     then
    CS Connect
     then switch
    Retrieve and apply available updates
     to
    Yes
     and select
    Connect
    .
Solution 2:
  • Disable the CS Connect Background Services from prior years of UltraTax CS.
  • Disable the CS Connect Background Services from other CS Professional Suite applications.

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