Error: Microsoft Internet Explorer must be installed to be able to view the Home Page
Scenario
This error is due to missing information for Microsoft Internet Explorer and not an issue caused by the CS Professional Suite applications. Google Chrome is needed.
Cause
This error message is due to a registry key missing from the workstation that points Windows to the path of Internet Explorer. To correct it, you'll need to change your Windows Registry to add the path to Google Chrome.
Solution
We recommend that a qualified computer technician perform these steps as the Windows registry is an important area that lets Windows run. To correct the issue, perform the following steps:
- Close all open programs including CS Professional Suite applications.
- SelectRunfrom your Windows Start Menu or press the keyboard shortcut Windows Key+R.
- Enterregeditinto theOpenwindow and selectOK.
- Under the Registry Editor go to following path:HKEY_LOCAL_MACHINE,Software,Microsoft,Windows,CurrentVersion,App Pathsand verify that the folder (key) CHROME.EXE is missing. You'll need to create this missing key to resolve the error.
- Right-click on the folder (key) App Paths and selectNewthenKey.
- EnterIEXPLORE.exeas the name of this new key folder and selectEnter.
- SelectIEXPLORE.exeand on the right side, there will be one entry called (Default). Double-click on (Default) to open the field and enter in the Value boxC:\Program Files\Internet Explorer\IEXPLORE.EXEor for 64-bit versions of WindowsC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEthen selectOK.
- Right-clickCHROME.EXEand selectNewthenString Value.
- Name this Path then selectEnter.
- Double-click on the Path to change the value and enter the valueC:\Program Files\Internet Explorer;(note the semicolon at the end of the path) or for 64-bit versions of Windows, it will beC:\Program Files (x86)\chrome;(note the semicolon at the end of the path).
- Once completed, you may need to restart your computer.